Well, Would You Look At That!

I'd like to write an experience I've had with customer service. Customer service is something that I notice and appreciate and have been having good luck with it lately. Returns have been easy (Old Navy, Sears, Target), my purchases arrive quickly and in good order (Amazon Prime is my new crack), and I'm happy with the service I've been getting.

Until now. I ordered 2 dresses through this website, eShakti. It's gotten rave reviews from several bloggers and I wanted to check out the quality for myself.

Of the two dresses I ordered, one was on sale and the other was regular price. I ordered them on 1/15 and received this email a few days later:

Thank you for Shopping at eShakti.

Our fulfillment center has shipped your order on 1/15/2011 2:54:49 PM and the UPS tracking number is 1Z6RA2210465184476.

We will continue to track your consignment till it reaches you, and will keep you informed of the progress.

Thank you

Carol
Your Representative
eShakti

Sweet! My dresses were coming. I checked the return policy and it made me a little nervous since I only had 30 days from the time of ORDERING to return it if I didn't like it. I sat by the mailbox waiting for the dresses.

I went back to their site to talk to a representative to check on the return policy and what I got back from them was a mishmashed garbled response with misspellings and missing words. Not quite what I was thinking of.

Huh. Not what I was expecting. This was the dress that was on sale. Why would you tell me that both dresses were being shipped when clearly it was only one? I understand crossed wires but this was weird.

Then, this email popped up yesterday:

We regret to inform you that despite our best efforts the apparel( CL0012778_ZS - 
Red roses applique dress) that you had ordered with us could not be made due to 
fabric/component availability /quality rejection reasons. 
 
Please therefore note that this item is being treated as cancelled from your order. 
The rest of your order has been shipped to you on 1/22/2011 via UPS tracking number 
1Z6RA2210465184476.We regret the delay in executing your order. 
 
The refund will be processed in 2 business days and the details will be emailed 
to you separately
 
We are again sorry for the inconvenience caused to you and will and ensure that 
your order with us gets fulfilled the next time you shop with us. 

Huh. Not what I was expecting. This was the dress that was on sale. Why would you tell me that both dresses were being shipped when clearly it was only one? I understand crossed wires but this was weird.

So, the dress showed up today and I tried it on.

You guys... this dress is adorable. It's my new little black dress. It fits perfect, it's just the right length, it has little cap sleeves... or forget it, check it out here. The best part was I had a coupon so it was cheaper than listed. Ugh. Adorable. It's in need of a good steaming or else I would show you a picture of it.

So, I take it back... what I said about them. I'm still bummed about the other dress though. It was a cute red summer dress. Oh well, like I need another dress in my life. I just knew this dress would be good for work, dressier photo shoots or when I'm second shooting for weddings.

What have your recent purchases been? Show me, show me!